ProITGuy

Our Services

We provides three differnet kinds of service. Service Ticketing System for non-urgert matter. Remote Tech Support for fast, simply troubleshoting. 
We provides On-Site Service to meet our clients need. You can use our online booking system to book a service call in advance. 


Service Ticketing System

Our HelpDesk ticketing system that has a high level of personalization and will meet all of your  support needs. A help desk ticketing system will allow you to provide prompt and efficient support. Our ticketing sytem comes by default with an integrated knowledgebase system, thus allowing you to decrease searching time and improve efficiency..
  • Provides a safe and private environment. 
  • Able to create and reply to tickets directly through emails.
  • Knowledgebase system.
  • Rating system for your ticekts.
  • Easy to use.

Remote Tech Support

  1. AES-256 Encryption is used for all data passed between systems.
  2. Video auditing sessions are automatically stored on the server to ensure compliance.
  3. Support SSL certificate for an additional layer of security
  4. Granular permissions can be restricted such as session creation, viewable sessions, and more